Last updated: 24 July 2026
1. What data we collect
When you book or send an enquiry we collect your name, contact details, stay dates and, where relevant to treatment, basic health information you choose to share. Our website also collects standard technical data such as browser type and pages visited.
2. Why we use it
We use your data to confirm and manage bookings, prepare your treatment programme, respond to enquiries, and — only with your consent — send occasional offers. Health information is used solely by our medical staff to plan safe treatment.
3. Who can access it
Your data is processed by hotel staff who need it for their work. Medical information is available only to our physicians. We do not sell personal data, and we share it with third parties only where required by law or to process your payment.
4. How long we keep it
Booking and enquiry data is kept for as long as needed to provide the service and meet legal record-keeping requirements, after which it is deleted or anonymised.
5. Cookies
The site uses essential cookies to keep it working and analytics cookies to understand how visitors use it. You can disable non-essential cookies in your browser at any time.
6. Your rights
You may request a copy of your data, ask us to correct or delete it, or withdraw consent to marketing at any time by contacting us.
7. Changes to this policy
We may update this policy from time to time. The current version is always published on this page with the date of the last update.
To exercise your data rights or ask a question, write to [email protected].